Guides & troubleshooting
Clear help for customers and installers, with Engineer Support available inside the chatbot when you need it.
I'm a customer
Start with connection, local-number and everyday setup guides.
I'm an installer
Find APN, signal, gate, CCTV and Teltonika setup guidance.
SIM not connecting
Check power, signal, SIM seating and whether the device is configured to use mobile data. Restart once after checking the installa…
APN setup
Many managed devices configure automatically. If your device genuinely requires a manual APN, use fleetatom.m2m. Leave username an…
Weak or no network
Move antennas clear of metal enclosures, check antenna connections and compare signal outdoors. An external antenna can help, but …
Gate or intercom will not open
Separate the mobile-network path from gate programming. Check whether the call rings, whether the caller is whitelisted, and wheth…
SMS problems
Confirm the destination format, device support and signal. A data-only device may not expose SMS controls even when the underlying…
Replacing the SIM
Power the device down, note the existing SIM orientation, replace it without forcing the tray and power up. Contact Engineer Suppo…
CCTV router has no internet
Check whether the router itself has mobile data before changing camera settings. Then confirm the camera recorder uses the router …
Local dial-to-open number
The local number is the number callers dial. It is separate from the SIM's underlying network number. Retrieval requires the exact…
Roaming abroad
Confirm that the selected SimFalcon service covers the destination and that data roaming is enabled on the device where required. …
Teltonika getting started
Connect the supplied power and antennas, insert the appropriate SIM if your package requires it, and follow the model's quick-star…