Guides & troubleshooting
Clear help for customers and installers, with installation and technical support available on the installation portal when you need it.
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Start with connection, local-number and everyday setup guides.
I'm an installer
Find APN, signal, gate, CCTV and Teltonika setup guidance.
Eir 3G switch-off
Eir starts switching off 3G from 1 October 2026. Check whether your gate opener, alarm or intercom is 3G-only, and what to do about it.
BMS and boiler monitoring
How to keep BMS and boiler alarms reaching you over a cellular SIM: plant-room signal, alarm routing, addressing and older 2G/3G modems. For Irish sites.
EV charger connectivity
How EV chargers reach their back office over cellular, why they drop offline, and what Irish installers and operators should check, including the Eir 3G switch-off.
Farm alarm coverage
Why farm alarms and GSM diallers lose signal in the yard, how to test and place the antenna, and which older diallers are exposed to Eir's 3G switch-off.
IoT switch-off dates
Sourced table of Eir, Vodafone and Three 2G and 3G switch-off dates in Ireland, and which alarm, tracker, meter and charger devices are exposed.
CCTV tower connectivity
How to size the connection for a mobile CCTV tower or ANPR camera in Ireland: uplink, data use, dual-SIM failover, prepay SIM risks and offline checks.
Solar inverter SIM connectivity
Why solar inverter and battery monitoring dongles lose their link, how Eir's 3G switch-off and SIM settings matter, and what to check before replacing anything.
Telecare digital switchover
What changes for telecare and social alarms as copper lines are due to be withdrawn and Eir retires 3G, and what to check.
SIM not connecting
Check power, signal, SIM seating and whether the device is configured to use mobile data. Restart once after checking the installa…
APN setup
Many managed devices configure automatically. If your device genuinely requires a manual APN, use fleetatom.m2m. Leave username an…
Weak or no network
Move antennas clear of metal enclosures, check antenna connections and compare signal outdoors. An external antenna can help, but …
Gate or intercom will not open
Separate the mobile-network path from gate programming. Check whether the call rings, whether the caller is whitelisted, and wheth…
SMS problems
Confirm the destination format, device support and signal. A data-only device may not expose SMS controls even when the underlying…
Replacing the SIM
Power the device down, note the existing SIM orientation, replace it without forcing the tray and power up. Contact Engineer Suppo…
CCTV router has no internet
Check whether the router itself has mobile data before changing camera settings. Then confirm the camera recorder uses the router …
Local dial-to-open number
The local number is the number callers dial. It is separate from the SIM's underlying network number. Retrieval requires the exact…
Roaming abroad
Confirm that the selected SimFalcon service covers the destination and that data roaming is enabled on the device where required. …
Teltonika getting started
Connect the supplied power and antennas, insert the appropriate SIM if your package requires it, and follow the model's quick-star…