Privacy Policy

Last updated: January 2026

This Privacy Policy explains how SimFalcon (a trading name of Lynsco Group Ltd, Company No. 570133, VAT IE3387161QH) collects, uses, stores, and protects personal data in line with the EU General Data Protection Regulation (“GDPR”).

1. Who We Are (Data Controller)

Lynsco Group Ltd (SimFalcon)
Address: Lynsco Group Ltd, Loginsherd, Carne, Co. Wexford, Y35 YK22, Ireland
Email: info@simfalcon.ie
Phone: +353 1 254 8367

2. What Data We Collect

Contact & enquiry data: name, email, phone, company (if provided), message content, enquiry topic.
Order/admin data (if you purchase): billing details and transaction metadata processed via our payment providers.
Website usage data: IP address, device/browser info, pages visited, referral source, and similar analytics data.
Marketing attribution: UTM parameters, click IDs (e.g., gclid) if present in the URL.

3. How We Use Your Data

To respond to enquiries and provide quotes/recommendations.
To provide customer support and troubleshooting.
To process orders and deliver services (where applicable).
To improve our website, offers, and customer experience.
To prevent fraud and protect our systems and customers.

4. Lawful Bases (GDPR)

Legitimate interests: responding to enquiries, improving services, security and fraud prevention.
Contract: where processing is required to fulfil an order or subscription.
Consent: where required for specific marketing/cookies (where implemented).
Legal obligation: accounting/tax compliance where applicable.

5. Cookies & Analytics

We may use analytics and tag management tools to understand website performance and improve lead generation. These tools may set cookies or use similar technologies.

If you want cookies disabled, you can do this in your browser settings. Some website features may not work as intended.

6. Sharing of Data

We do not sell your personal data. We may share limited data with:

Service providers we use to run the website and respond to enquiries (hosting, email delivery, analytics).
Payment processors (only if you purchase) to process transactions securely.
Legal/regulatory authorities where required by law.

7. Data Retention

Enquiries/leads: retained as long as needed to handle the request and for reasonable business follow-up.
Customer/order records: retained as required for contractual and legal/accounting purposes.
Analytics data: retained in aggregated form where possible.

8. Your Rights

Subject to GDPR, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion (where applicable)
Restrict or object to processing
Data portability (where applicable)
Withdraw consent (where processing is based on consent)

To exercise any rights, email info@simfalcon.ie.

9. Security

We implement reasonable technical and organisational safeguards to protect personal data. No method of transmission or storage is 100% secure, but we work to minimise risk.

10. International Transfers

Some service providers may process data outside the EEA. Where this occurs, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) where required.

11. Contact & Complaints

If you have questions or concerns about this Privacy Policy, contact us at info@simfalcon.ie.

You also have the right to lodge a complaint with your local data protection authority.