Privacy Policy

Last updated: January 2026

This Privacy Policy explains how SimFalcon (a trading name of Lynsco Group Ltd, Company No. 570133, VAT IE3387161QH) collects, uses, stores, and protects personal data in line with the EU General Data Protection Regulation (“GDPR”).

1. Who We Are (Data Controller)

Lynsco Group Ltd (SimFalcon)
Address: Lynsco Group Ltd, Unit 25B, Clonshaugh Industrial Estate, Priorswood, Dublin, D17 KC94, Ireland
Email: info@simfalcon.ie
Phone: +353 87 611 5181

2. What Data We Collect

  • Contact & enquiry data: name, email, phone, company (if provided), message content, enquiry topic.
  • Order/admin data (if you purchase): billing details and transaction metadata processed via our payment providers.
  • Website usage data: IP address, device/browser info, pages visited, referral source, and similar analytics data.
  • Marketing attribution: UTM parameters, click IDs (e.g., gclid) if present in the URL.

3. How We Use Your Data

  • To respond to enquiries and provide quotes/recommendations.
  • To provide customer support and troubleshooting.
  • To process orders and deliver services (where applicable).
  • To improve our website, offers, and customer experience.
  • To prevent fraud and protect our systems and customers.

4. Lawful Bases (GDPR)

  • Legitimate interests: responding to enquiries, improving services, security and fraud prevention.
  • Contract: where processing is required to fulfil an order or subscription.
  • Consent: where required for specific marketing/cookies (where implemented).
  • Legal obligation: accounting/tax compliance where applicable.

5. Cookies & Analytics

Essential cookies (for example the session cookie that keeps our forms secure, and the record of your cookie choice) are always used. With your permission we also use analytics and advertising tools - Google (including Google Ads and Google Tag Manager), Meta and similar services - which may set cookies or use similar technologies to measure how the site is used and how our adverts perform. These stay switched off until you choose "Accept all" in the cookie banner. If you choose "Reject non-essential" they stay off; Google's tags may still send limited measurement signals that do not use cookies. You can change your choice at any time with "Cookie settings" at the bottom of any page, or here:

If you want cookies disabled, you can do this in your browser settings. Some website features may not work as intended.

Calls and messages from our adverts. If you call us from a Google advert, the call may be routed through a Google forwarding number. Google tells us the date, time and length of the call, whether it was answered and your area code. We keep a record of each tap on our phone and WhatsApp links: date and time, page, type of tap, device type and your cookie choice. If you accepted advertising cookies it also includes Google's advert-click identifier and a random visit identifier, so repeat taps count once. It contains no name, number, email address or IP address and is used only to see which pages lead to calls and messages. If you message us on WhatsApp, WhatsApp (Meta) handles the message under its own terms.

6. Sharing of Data

We do not sell your personal data. We may share limited data with:

  • Service providers we use to run the website and respond to enquiries (hosting, email delivery, analytics).
  • Payment processors (only if you purchase) to process transactions securely.
  • Legal/regulatory authorities where required by law.

7. Data Retention

  • Enquiries/leads: retained as long as needed to handle the request and for reasonable business follow-up.
  • Customer/order records: retained as required for contractual and legal/accounting purposes.
  • Analytics data: retained in aggregated form where possible.

8. Your Rights

Subject to GDPR, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (where applicable)
  • Restrict or object to processing
  • Data portability (where applicable)
  • Withdraw consent (where processing is based on consent)

To exercise any rights, email info@simfalcon.ie.

9. Security

We implement reasonable technical and organisational safeguards to protect personal data. No method of transmission or storage is 100% secure, but we work to minimise risk.

10. International Transfers

Some service providers may process data outside the EEA. Where this occurs, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) where required.

11. Contact & Complaints

If you have questions or concerns about this Privacy Policy, contact us at info@simfalcon.ie.

You also have the right to lodge a complaint with your local data protection authority.